A case study of functionalities of hotel management information system on Ascott Hotel

Abstract

As every industry now a days are gradually depending on automation and information industry, Hotel industry is not different. To sustain in the competition and develop a cost-effective management system, hotels are also adopting new automation techniques. Hotel Ascott has adopted IT to manage their everyday works and serve their customers more efficiently. They are doing this through their Hotel Management Software – NICE(Nimble Code Execution System). From receiving a guest till check-out of the guest, and from inventory to taking order from customer, marinating room service – everything has come under one umbrella. Just because of the NICE software, the hotel management claims that they have become more competitive and better serving hotel. As per the market scenario, a Hotel in the Baridhara Residential Area needs to have state-of-theart facilities but should not have any compromise in service. Hotel in that area with all these service incurs a lot of cost and taught to manage. NICE application helped the hotel to reduce the human effort to maintain the service quality and cost in HR. Moreover, the systems helps the hotel to delivery on time and seamless service.