Analysis of total quality management in the secondary manufacturing department of British American Tobacco Bangladesh

Abstract

The aim of this paper is to analyze the internal work environment, effectiveness, efficiency and most importantly the overall operational process of Secondary Manufacturing Department as a sub department of Supply Chain division to create value and contribute to the overall growth of British American Tobacco Bangladesh as an organization. In the first part of the report I have tried to incorporate an effective overview of British American Tobacco Bangladesh as a successful business venture along with its history, offered products, operational organogram and vision for future. The second part talks specifically about SMD the department I worked for, my job responsibility, learnings during this 4 months internship period, challenges that I have faced during this work period, ways through which I have successfully overcome those problems and some recommendations from my limited understanding. The third part includes the theoretical knowledge about the following topics- 5Y, lean manufacturing, total quality management and practically how these tools of operational management is followed in the main production hub of the Supply Chain division of BATB to ensure competency as a renowned and one of the most efficacious multinational corporation operating in Bangladesh. Later on the report ends up with a conclusion and a list of references from where information has been collected for its fruitful completion.