Quality management practices at SEBPO

Abstract

SEBPO is a fastest growing company in BPO industry. SEBPO provides the service in the various BPO field to its clients mostly from the USA. This report I have generated as a part of my Internship program under Graduate School of Management, BRAC University. I have worked as intern at SEBPO and this report will gives you a proper overview of the organization and its Quality management aspects related to business contexts. I have generated a hypothesis to related to total quality management principles and analyze its effectiveness in the SEBPO which helped to provide some recommendations.