Operations management in the service industry: a study on Global Immigration Consultants Limited

Abstract

This report is for my internship at the first limited and ISO-certified immigration firm in Bangladesh, Global Immigration Consultants Limited. This report's main objective is to provide an illustration of my internship experience, which has helped me gain a better grasp of the department's overall effectiveness and functioning. I was given an operations department assignment by Global Immigration Consultants Limited. This department oversees processing, submission, and documentation. An outline of Global Immigration Consultant Limited's processing procedures is provided in this report. This report's content is entirely derived from my own independent and secondary research. For internal analysis, I had interviews with my supervisor and the CEO of the business. I used a range of sources for my external study, such as the annual KPI report and the company website. This study aims to provide a realistic knowledge of the operations activities of Global Immigration Consultants Limited. This report also has sections that highlight my individual viewpoints, experiences, responsibilities, views, and insights from my internship at the company. These sections include my personal development because of the internship as well as the difficulties I faced and how I overcame them.