An institutional assessment of UISC (Union Information and Services Center) : a case study of two selected Union Parishad of Bangladesh

Abstract

UISC (Union Information and Services Center) is an outlet to provide information and e-service facilities among the rural level people of Bangladesh. This center was established to deliver the information like market condition, agriculture, education, government and non-government commercial services, community relation support services etc. The purpose of UISC is to provide the easiest e-services and to make an interaction. In this research, both qualitative and quantitative research approach have been applied. Data were collected by using questionnaire from random sampling through the service providers and the service receivers from the study area which was in Bhola sadar Upazila under Bhola District in Bangladesh. The institutional assessment of UISC, in this study, was evaluated by citizen’s satisfaction and infrastructure & logistic support. Accordingly, citizen’s satisfaction is evaluated by 5(five) different variables and infrastructure & logistic support is evaluated by 7(seven) different variables. Standard of e-service, skill of UISC entrepreneurs, entrepreneurs’ regularity at UISC, extent of accessibility to UISC, success of e-service delivery have found the positive relation with the citizen’s satisfaction. While e-service providing equipments, power supply, internet speed, trained entrepreneurs, entrepreneurs’ satisfaction /income, financial Support, support from Union Parishad have the positive relation with infrastructure & logistic support. The study result has shown that the effectiveness of UISC, in respect of citizen’s satisfaction, is near to the effective level while the effectiveness of UISC, in respect of infrastructure &logistic support, is in between of effective and somehow effective level. The effectiveness of UISC about the e-service delivery largely depends upon the citizen’s satisfaction and infrastructure & logistic support. That is why, it is needed to improve the satisfaction level of rural people according to their desire. Moreover, It is also important to improve the infrastructure & logistic support for the purpose of smooth e-service delivery. It is sure that the effectiveness of UISC is possible to reach its utmost level through comprehensive development of both citizen’s satisfaction and infrastructure & logistic support. The research and its results also have some limitations which direct for further study to make the UISC effective regarding e-service delivery.