Digital service department and its contribution to Robi Axiata Limited

Abstract

I have prepared this report based on my three month practical experience at Robi Axiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. This report has been presented based on my observation and experience gathered from the company. I did start my report with a brief introduction of the company and my work along with a focus on Robi profile and shares of AXIATA Company. Later on, on the main part I described about the services of my department on which I got the chance to work on. I did somecritical analysis of every services of my department, along with the problems and findings The digital service departments works with the online ticketing service of BD, bdapps.com and Robi trackers. In the last part of every sector I used some recommendations which I think will be beneficial to the company.