Factors effecting customer experience towards E-VALY Bangladesh

Abstract

The report is based on my internship experience at E-valy.com Limited as it is the requirement for the Bachelor of Business Administration (BBA) degree. The internship report is divided in three major parts. The first part includes my internship experience at E-valy. The second part contains the overview of the company and deep analysis of its functions and upcoming planning to achieve long term goals. However, the last part is about the topic naming “Factors effecting customer experience towards E-valy Bangladesh”. From the survey, we can get a brief idea about the factor which is delivery has affected most of the customer experience towards E-valy. Like the percentage is about 34% of the respondent were not happy with the delivery policy of E-valy. Some of the findings from this report include how customers find refund policy, payment system, customer service, delivery etc. The level of their expectation regarding such factors has been discussed. To summarize, we can state that E-valy successfully has created their place among top e commerce site in Bangladesh by continually supporting customer by providing lots of attractive offers and discount. Furthermore, my internship responsibilities and experience inspired me to work on this particular topic.