Contentment of clients and customers on the provided services of Fly Far International

Abstract

In 2017, "Fly Far International" began taking baby steps. Its initial inventory was the granting of visas. Later in 2018, we will put all of our attention into processing immigrant and student visas as well as Umrah packages. In addition to our current service, they launched the tour package in the market in 2019. In 2021, it received IATA accreditation as a travel agency. They are working at addressing all traveler needs and offering simple solutions through a single, all-encompassing tourism technology platform. In this industry, it has become crucial to prioritize customer pleasure in order to meet agency objectives. Customer satisfaction determines whether an organization succeeds or fails. Despite the tourism and travel industries' competitiveness. Although FFI targets a variety of people, pilgrims performing the Hajj and Umrah, students, and tourists make up the majority of its patrons. So, to meet the customers satisfaction Fly Far International must improve their working environment, relationship with their clients, their online services and they must charge a lower service charge for their services.